soloph is committed to protecting the personal data of every Filipino player who uses our platform. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe — in plain English, no legal jargon.
Last updated: June 2026 | Effective: June 2026
soloph takes the privacy of Filipino players seriously. When you register an account, deposit funds via GCash or BDO, place a bet on a PBA game, or contact our support team, you share personal information with us. This Privacy Policy is our commitment to you that we will handle that information responsibly, transparently, and in accordance with Philippine law.
By accessing or using the soloph platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the soloph platform.
soloph acts as the Personal Information Controller (PIC) in respect of the personal data of players who use the soloph platform. As the PIC, soloph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Philippine Data Privacy Act of 2012.
soloph has appointed a Data Protection Officer (DPO) to oversee data privacy compliance. You may contact the soloph DPO at any time at [email protected] with the subject line "Data Privacy — DPO Enquiry".
soloph collects the following categories of personal data from players:
soloph collects personal data through the following means:
soloph processes your personal data for the following lawful purposes:
soloph does not sell your personal data to third parties. We share your data only in the following limited circumstances:
All third-party service providers who process personal data on behalf of soloph are contractually bound to process that data only for the purposes authorised by soloph and to maintain security standards consistent with the Philippine Data Privacy Act.
soloph retains your personal data for as long as is necessary for the purposes described in this Privacy Policy, subject to the following minimum retention periods required by Philippine law:
Upon expiry of the applicable retention period, soloph will securely delete or anonymise your personal data in a manner that prevents reconstruction.
soloph employs technical and organisational security measures proportionate to the risk of processing your personal data, including:
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, soloph will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players without undue delay, in accordance with the NPC's Circular on Personal Data Breach Management.
soloph uses cookies and similar tracking technologies to operate the platform, analyse usage, and improve the experience for Filipino players. The categories of cookies used on soloph are:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core soloph gaming platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by soloph:
| Right | What It Means for soloph Players |
|---|---|
| Right to be Informed | You have the right to know what personal data soloph holds about you and how it is used — which is the purpose of this Privacy Policy. |
| Right to Access | You may request a copy of the personal data soloph holds about you by contacting our DPO. soloph will respond within 15 business days. |
| Right to Rectification | If any personal data soloph holds about you is inaccurate or incomplete, you have the right to request correction. Identity information changes require supporting documents. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations. |
| Right to Object | You may object to the processing of your data for direct marketing purposes at any time. Withdrawal of marketing consent does not affect other processing activities. |
| Right to Data Portability | You may request your personal data in a structured, commonly used, machine-readable format where technically feasible. |
| Right to Lodge a Complaint | If you believe soloph has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. |
To exercise any of these rights, contact the soloph Data Protection Officer at [email protected] with the subject line "Data Privacy — Rights Request". soloph will acknowledge your request within 3 business days and respond substantively within 15 business days.
soloph does not knowingly collect personal data from persons under the age of 21. The soloph platform is strictly for adults aged 21 years or older, in accordance with PAGCOR regulations governing minimum age for online casino and sports betting participation in the Philippines. If soloph discovers that personal data has been collected from a person under 21, the account will be immediately closed and the data securely deleted, subject to any mandatory regulatory retention obligations.
If you are a parent or guardian and believe your minor child has registered an account on soloph, please contact support immediately at [email protected].
soloph's primary data processing infrastructure is hosted within the Asia-Pacific region. In some cases, personal data may be transferred to and processed in countries outside the Philippines — for example, by game studio providers or fraud detection services operating globally. Where such transfers occur, soloph ensures that appropriate safeguards are in place, including contractual clauses that impose data protection obligations on the receiving party equivalent to those required under Philippine law.
soloph may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes will be communicated to registered players via email or a prominent notice on the soloph platform at least 7 days before taking effect. The "Last updated" date at the top of this policy will be revised accordingly. Continued use of the soloph platform after the effective date of any update constitutes acceptance of the revised policy.
For any privacy-related queries, data subject rights requests, or concerns about how soloph handles your personal data, Filipino players may contact the soloph Data Protection Officer:
If you are not satisfied with soloph's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
Every page on the soloph platform — including login, deposit, and account settings — is protected by 256-bit SSL encryption. Your personal data and financial information cannot be intercepted in transit between your device and soloph servers.
soloph processes the personal data of Filipino players in full compliance with Republic Act 10173 and the NPC's implementing rules. Our Data Protection Officer ensures all data handling practices meet or exceed the standards required under Philippine law.
soloph provides every registered Filipino player with clear, accessible tools to access, correct, and in certain circumstances delete their personal data. Marketing consent can be withdrawn at any time through account settings with immediate effect.
soloph does not sell, rent, or trade Filipino players' personal data to third parties for their own marketing purposes. Data is shared with service providers only where strictly necessary and under binding contractual protections.
soloph keeps your data for no longer than is necessary or legally required. Financial records are held for 5 years per AMLA requirements. Gaming records are held for 2 years. Upon expiry, data is securely and permanently deleted from soloph systems.
In the unlikely event of a personal data breach, soloph will notify the National Privacy Commission within 72 hours and inform affected Filipino players without undue delay — giving you the information you need to protect yourself as quickly as possible.
The soloph Data Protection Officer and our 24/7 Filipino-speaking support team can assist with any privacy concern, data rights request, or account data query. Sign in to access live chat support directly from your account.
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